This Policy applies to the use of personal data collected through the Site, i.e. data which relates to an identifiable individual, for example, names, addresses, email addresses and telephone numbers ("Customer Information").
By using the Site you consent to the use of Customer Information as set out in this Policy.

Collection of Customer Information

Customer Information that you submit
Visitors to the Site can make use of the majority of the services provided, without disclosing any personal information. However, to take full advantage of the interactive services such as quick track and customer account, you may be required to provide personal and/or business details. Information that you submit to us, for instance by sending us an email enquiring about a service or by ordering a service, will be recorded by Crown Mail and will be used for the purposes set out below.

Use and Disclosure of Personal Information

  • Customer Information is used to provide and/or enhance the services we offer to you.
  • Crown Mail may also use Customer Information to keep you informed of new products and/or services that we are offering and think you may find of value.
  • Crown Mail will not provide or sell Customer Information to any third party not affiliated with Crown Mail other than in the circumstances set out below:
  • We may disclose Customer Information to our agents and contractors in order to provide services to you.
  • We may provide Customer Information to credit reference agencies.
  • We reserve the right to release Customer Information when we believe that release is appropriate in order to comply with law or regulation or to protect the rights, property, or safety of our employees, agents or customers, or other third parties.
  • We may also transfer Customer Information if we reorganise our business and/or sell part of our business (Customer Information may be one of the business assets transferred to the purchaser).
  • We may from time to time use your personal information to send you information by telephone, fax, email or post about our company, our special offers and other information that you may find useful. We may also telephone you to discuss quotations given via the website. If you do not wish to receive this information please advise us on 0800 917 0001.

Security of Customer Information

Crown Mail understands that privacy is important. We will take all reasonable precautions to ensure that the Customer Information that we hold about you remains confidential. Information security techniques and controls, such as firewalls, anti-virus software and access control procedures are deployed to protect against:
  • unauthorised access;
  • improper use or disclosure;
  • unauthorised modification; and
  • unlawful destruction or accidental loss.
Customer Information is handled on a “Need to Know” basis and access is only provided to those employees who have a legitimate need for that information for the purposes of our business.

Cookie Policy

The Crown Mail website ( places cookies, which are small data files, on your computer or handheld device. This is standard practise for all websites. Our Google tracking cookie allows us to gather information on visitor website usage.

By using and browsing Crown Mail website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the site.
For further information on cookies please refer to the following website:

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